bons Frequently Asked Questions

bons requires a valid government-issued ID such as a Philippine passport, driver's license, UMID, SSS ID, or PhilSys national ID. You'll also need a proof of address document dated within the last three months, like a utility bill or bank statement from BPI, BDO, or Metrobank. Upload clear photos through your account dashboard and verification is usually completed within 24 hours.

On the bons Login page, click "Forgot Password" and enter the email address linked to your account. You'll receive a password reset link within a few minutes. If you don't see the email, check your spam folder. If your registered mobile number is still active, you can also request a reset via SMS OTP. Contact 24/7 live support if you're still having trouble accessing your account.

No. bons strictly enforces a one-account-per-player policy in compliance with Philippine gaming regulations. Operating multiple accounts is grounds for immediate suspension and forfeiture of funds. If you've accidentally created a duplicate account, contact our support team right away so we can merge or close the duplicate without penalizing you.

You can request permanent account closure by contacting bons customer support via live chat or email at [email protected]. Before closure, make sure to withdraw any remaining balance. Note that account closure is different from self-exclusion; if your reason for closing is a gaming problem, we recommend activating self-exclusion through the Responsible Gaming section of your account settings instead.

The minimum deposit on bons is ₱100 for GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum is ₱500. UnionBank Online transfers also start at ₱500. These thresholds ensure that transaction processing costs are covered and that players can enjoy a full gaming experience without large upfront commitments.

bons processes GCash and PayMaya withdrawals within 15 to 60 minutes for verified accounts. Most requests are completed well within that window during regular hours. Bank transfers to BPI, BDO, or Metrobank typically take 1 to 3 business days depending on your bank's processing schedule. First-time withdrawals may take slightly longer due to an additional security review.

bons does not charge internal withdrawal fees on standard transactions. However, your payment provider or bank may apply their own charges. For example, some Philippine banks charge a small inter-bank transfer fee. GCash and PayMaya withdrawals are generally fee-free on the bons side. Check your cashier screen at the time of withdrawal for any applicable third-party charges.

The minimum withdrawal on bons is ₱200 for e-wallets like GCash and PayMaya. For bank transfers to BPI, BDO, Metrobank, or UnionBank, the minimum is ₱500. There is no cap on the maximum withdrawal amount for fully verified accounts, though large withdrawals above ₱50,000 may require additional verification steps in line with anti-money laundering regulations.

RTP stands for Return to Player and represents the theoretical percentage of wagered money a slot pays back over a large number of spins. For example, a slot with 96% RTP returns ₱96 for every ₱100 wagered on average over millions of rounds. bons only hosts games from certified providers whose RTP figures are audited by independent testing labs, ensuring fair and transparent play for all Filipino members.

Yes. bons features a full live casino lobby with real dealers streaming from professional studios. You can play Live Baccarat, Live Roulette, Live Blackjack, Live Sic Bo, and Dragon Tiger. The live casino section also includes Asian-favorite game shows. Tables are available 24/7 with stakes starting at ₱20 per hand, catering to both casual players and high rollers from Manila to Mindanao.

Absolutely. The bons platform is fully optimized for mobile browsers on both Android and iOS. No app download is required — simply visit bons.cam on your mobile browser and the site adapts automatically to your screen. All games, the cashier, live support, and account settings are accessible on mobile, making it easy to play on the go whether you're in Quezon City, Cebu, or Davao.

bons covers a wide range of sports betting markets including PBA basketball, NBA, football, boxing, UFC, and e-sports. Table tennis and Dragon Gate markets are also available. Local Filipino favorites like cockfighting (sabong) are listed in a dedicated section. You can place pre-match bets as well as live in-play wagers with real-time odds updates throughout the game.

Wagering requirements (sometimes called rollover or playthrough) specify how many times you must bet your bonus amount before it can be withdrawn as real cash. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place a total of ₱20,000 in bets before withdrawing the bonus-derived winnings. bons clearly displays wagering requirements for every promotion in its Terms section.

Yes. bons runs a tiered loyalty program where players accumulate points with every real-money wager. As you climb through VIP levels, you unlock higher cashback rates, faster withdrawal processing, dedicated account managers, exclusive reload bonuses, and invitations to special events. Points can be redeemed for bonus credits. VIP players from cities like Makati and Cebu have enjoyed exclusive tournaments with big PHP prize pools.

Yes. Free spins issued as part of a bons promotion typically have an expiry window, commonly 7 days from the date they are credited. Winnings from free spins are usually added as bonus funds subject to their own wagering requirement before withdrawal. Always check the specific terms of each free-spin offer in the Promotions section of your bons account dashboard.

The minimum age to register and play on bons is 21 years old, in accordance with Philippine law governing casino-style online gambling. This is strictly enforced. During KYC verification, bons checks your government-issued ID to confirm your date of birth. Any account found to belong to someone under 21 will be permanently closed and all funds returned after compliance review.

Log in to your bons account, navigate to Account Settings, then select Responsible Gaming. Choose Self-Exclusion and pick a period ranging from 24 hours to permanent. Your account is suspended immediately and you will not be able to log in, deposit, or wager during the exclusion period. bons also recommends contacting PAGCOR's responsible gaming resources for additional counseling support.

Yes. bons offers daily, weekly, and monthly deposit limits, loss limits, and session time reminders through the Responsible Gaming section of your account settings. Limits take effect immediately when reduced. Increases require a 72-hour cooling-off period before they become active, giving you time to reconsider. These tools are there to keep gaming fun and within your personal budget.

bons customer support is available 24 hours a day, 7 days a week. The fastest way to get help is through the live chat button on the website, where a support agent typically responds within a minute. You can also email the team at [email protected] for less urgent matters. Our team handles queries in English and understands Filipino-English, so feel free to mix languages for clarity.