Responsible Gaming

Our Commitment to Responsible Gaming

At bons, we believe that online gaming should be a fun, entertaining, and safe experience for all Filipino players. While the vast majority of our members enjoy gaming responsibly as a form of leisure and excitement, we recognize that for some individuals, gaming can become problematic and lead to negative consequences affecting their personal lives, relationships, and financial well-being.

We take our responsibility seriously. bons is committed to promoting responsible gaming practices, providing comprehensive player protection tools, and offering access to support resources for players who may be experiencing gaming-related difficulties. Our responsible gaming program is designed in accordance with Philippine gaming regulations and PAGCOR guidelines to ensure that all players can enjoy our platform in a safe and controlled environment.

This commitment extends beyond mere compliance with regulations. We actively work to create a gaming culture that prioritizes player welfare, encourages healthy gaming habits, and provides immediate support when players need it. Every member of the bons team, from customer support representatives to senior management, is trained to recognize warning signs and assist players who may need help.

Gaming as Entertainment, Not Income

It's essential to understand that gaming at bons should always be viewed as entertainment, similar to going to the movies, dining out, or attending a sporting event. You're paying for the experience and excitement, not as a way to make money or solve financial problems. While winning is possible and adds to the excitement, the outcome of gaming activities is inherently uncertain, and losses are part of the entertainment experience.

Never view gaming as a source of income, a way to pay bills, or a solution to financial difficulties. Gaming with money you cannot afford to lose, or chasing losses by increasing bets, are warning signs that your gaming may be becoming problematic. If you find yourself gaming for financial reasons rather than entertainment, we strongly encourage you to use our self-exclusion tools and seek professional support.

Responsible Gaming Tools at bons

bons provides a comprehensive suite of responsible gaming tools accessible directly through your account settings. These tools are designed to help you maintain control over your gaming activities and ensure that your experience remains enjoyable and within your personal limits.

Deposit Limits

Set maximum amounts you can deposit into your bons account over specific time periods. Available limits include daily, weekly, and monthly deposit caps. Once set, deposit limits cannot be increased for a minimum cooling-off period of 72 hours, ensuring that decisions to increase limits are made thoughtfully rather than impulsively. Decreases to deposit limits take effect immediately.

Loss Limits

Control the maximum amount you can lose within defined time periods (daily, weekly, or monthly). Loss limits help prevent overspending by restricting gaming activity once your loss threshold is reached. Similar to deposit limits, increases require a 72-hour waiting period, while decreases are applied instantly.

Session Time Limits

Manage how long you spend gaming on the bons platform. Set reminders that notify you when you've been playing for a specific duration (e.g., 30 minutes, 1 hour, 2 hours). Time limits help prevent extended gaming sessions that can lead to fatigue, poor decision-making, and loss of perspective.

Self-Exclusion Options

If you feel that you need to take a break from gaming, bons offers flexible self-exclusion periods ranging from 24 hours to permanent exclusion. During self-exclusion, your account will be suspended, and you will not be able to deposit funds, place bets, or access gaming features. Self-exclusion options include:

• 24-Hour Cool-Off: A short break to step back and reassess your gaming habits
• 7-Day Exclusion: One week away from the platform to regain perspective
• 30-Day Exclusion: A month-long break for more significant reflection
• 6-Month Exclusion: Extended exclusion for serious concerns about gaming habits
• 1-Year Exclusion: Long-term break to address gaming problems with professional support
• Permanent Self-Exclusion: Indefinite account closure for players who need to stop gaming entirely

Self-exclusion requests are processed immediately and cannot be reversed during the exclusion period. Once the exclusion period expires, you may reactivate your account by contacting customer support. For permanent exclusions, account reactivation requires additional verification and assessment.

Reality Checks

Enable periodic notifications that display how long you've been playing and how much you've deposited, wagered, won, and lost during your current session. Reality checks provide important perspective on your gaming activity and help you make informed decisions about whether to continue playing or take a break.

Recognizing Problem Gaming

Problem gaming, sometimes referred to as gaming addiction or compulsive gaming, occurs when gaming behavior becomes difficult to control and begins to cause harm to the individual or their loved ones. Recognizing the warning signs early is crucial for preventing serious consequences and seeking help before problems escalate.

If you recognize any of these warning signs in your own behavior or in someone you care about, we strongly encourage taking immediate action. Problem gaming is a serious issue, but help is available, and recovery is possible with appropriate support.

Help and Support Resources

If you or someone you know is struggling with problem gaming, professional help is available. bons encourages all Filipino players experiencing gaming-related difficulties to reach out to qualified support organizations that specialize in gaming addiction treatment and counseling.

bons Customer Support

Our customer support team is available 24/7 to assist with responsible gaming tools, answer questions about account controls, or provide information about external support resources. While our team is not qualified to provide clinical counseling, we can help you access the tools and information you need to take control of your gaming.

Contact our support team through live chat or email at [email protected] if you need assistance setting limits, activating self-exclusion, or finding professional help. All conversations are treated with complete confidentiality and compassion.

For Family and Friends

If you're concerned about someone else's gaming behavior, your support can make a significant difference. Approach the conversation with compassion rather than judgment, express your concerns about specific behaviors you've observed, and offer to help them find professional support. Avoid lending money or covering gaming-related debts, as this can enable problematic behavior to continue.

Family members and friends can also contact PAGCOR responsible gaming resources for advice on how to support someone with a gaming problem and information about family counseling services available throughout the Philippines.

Age Verification and Minor Protection

bons strictly enforces the 21+ age requirement mandated by Philippine gaming regulations. All players must be at least twenty-one (21) years of age to create an account, deposit funds, or participate in gaming activities on our platform. We implement robust age verification procedures including identity document verification, database cross-checks, and ongoing monitoring to prevent underage gaming.

Parents and guardians are encouraged to use internet filtering software and parental control tools to prevent minors from accessing online gaming sites. Popular options include built-in parental controls on devices, third-party filtering applications, and router-level content restrictions.

If you believe a minor has created a bons account or is accessing our platform, please report this immediately to our customer support team at [email protected]. We take underage gaming extremely seriously and will investigate all reports promptly, taking appropriate action including account closure and cooperation with authorities if necessary.

Educating Young Adults

For young adults approaching the legal gaming age, education about responsible gaming is crucial. Parents, educators, and community members should discuss the risks of problem gaming, the importance of setting limits, and the reality that gaming outcomes are based on chance rather than skill. Building awareness early helps young adults make informed decisions when they reach legal gaming age.

Tips for Responsible Gaming

Follow these practical guidelines to ensure your gaming experience at bons remains enjoyable, controlled, and within healthy boundaries: